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IT Support Pricing - IT Support Plan Examples - Website Services & Applicaiont Pricing
Feel free to browse our site and/or use the 'Quote/Info' request from the menu for quotes and/or general information.
IT
Solutions Pricing
We also
use a by the minute charge rate policy. In other words – If we work for 34
minutes, you get charged for 34 minutes – not 45 minutes or an hour. This helps
us to give our customers the most efficient and cost effective IT support
possible.
Onsite Work Policy:
We will quote diagnostic time and time to repair. We keep our customers
informed every step of the way. We do not charge you if we do not repair the
problem or devise a solution to best suit your company’s needs.
Off-Site
Phone/Email Support Hourly Rate: ~call us to setup a customized plan for you~
Again, We will quote diagnostic time and time to repair. We keep our customers
informed every step of the way. We will not keep trying to fix the problem via
phone/email if there is no foreseeable solution and then charging you for the
time. We will suggest an Onsite visit if phone/email support is ‘going
nowhere’.
4 hour
Emergency Response: ~call us to setup a customized plan for you~
This is a service we offer when key critical business systems are down and
company operations are halted. This is a fee that does NOT include any hourly
rate credit. Once onsite, the regular hourly rate still applies. This service
guarantees we respond and are onsite within 4 hours. We will only charge this 4
hour emergency response fee, if we are already onsite somewhere else and/or
have previous appointments at other sites and need to rearrange our schedule
for the emergency. If a technician is available and can respond without
interruption to other scheduled tasks – you don’t get the charge. Again, this
is part of our “If we don’t do anything, you don’t get billed” policy. You will
be notified when you call for emergency support if this fee will be charged.
Some Example Plans: [top of page]
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PLAN
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Core Services Basic Plan
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Managed Services Level 1
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Managed Services Level 2
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Managed Services Level 3
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Comprehensive Managed Services
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Estimated Pricing (per month)
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~ call us to setup a customized plan for you ~
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~
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~
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~
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~
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Customized for each customer-Comprehensive Plans
are based on
Managed Services Plans.
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Prepaid Onsite Hours
Note: phone support is billed at ½ time towards prepaid hours, i.e. 1 hour phone support = ½ hour of prepaid hours
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0
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2
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4
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6
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Dependant on Managed Service Level
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Setup Fee
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$100
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Free
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Free
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Free
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Email or Call for More Information
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Priority over non monthly service plan holders
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YES
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YES
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YES
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YES
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Yes
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Onsite hourly discount/rate:
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No Discount
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10%/$90
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15%/$85
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20%/$80
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Dependant on Managed Service Level
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Hourly Phone Support discount/rate:
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No Discount
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Phone Support is billed at ¾ time / $67.50
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Phone Support is billed at ¾ time / $63.75
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Phone Support is billed at ¾ time / $60
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Dependant on Managed Service Level
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Email Support/ Support Tickets:
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25 Emails / Tickets per month
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Unlimited
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Unlimited
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Unlimited
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Unlimited
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4 Hour Emergency Response
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$110 Per incident
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$100 per incident
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$90 per incident
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$80 per incident
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Email or Call for More Information
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Proactive Patch Maintenance
- Off-Site Server Maintenance via VPN
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YES
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YES
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YES
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YES
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YES
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NO
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YES
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YES
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YES
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YES
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Virus and Security Alerts
- Off-Site Server Maintenance via VPN
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YES
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YES
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YES
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YES
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YES
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NO
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YES
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YES
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YES
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YES
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IT Blueprint –Technology Planning
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NO
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YES
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YES
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YES
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YES
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Website Services / Application Services Pricing [top of page]
Hourly
Rate: $100.00
Website: From Design to Maintenance we can design your site, convert your
current site to Web Compliant Standards and/or maintain your site. We offer a
full range of Website services.
Applications: Complete Development of Windows Applications from GUI front end
applications to server services.
Website/Email
Monthly Hosting Plans: ~call us to setup a customized plan for you~
Web Services do not include your domain name(www.YourDomainName.com). These are
an additional $16.00 per year.
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PLAN
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Web Services Level 1
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Web Services Level 2
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Web Services Level 3
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Pricing
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$10 per month
(paid yearly)
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$20 per month
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$30 per month
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Domains
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1
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2
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5
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One-Time Setup Fee
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$35
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$25
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Free
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Email Accounts
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10
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25
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Unlimited
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Email Alias
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Unlimited
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Unlimited
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Unlimited
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cPanel Access
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Yes
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Yes
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Yes
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FTP Access
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Yes
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Yes
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Yes
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Storage
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2 GB
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5 GB
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10 GB
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Bandwidth per Month
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20GB
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25GB
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35GB
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Daily Backups for Download
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No
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No
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Yes
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99.9% Uptime Guarantee
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YES
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YES
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YES
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No Contract!
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1 Year
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Yes
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Yes
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Free Templates
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Yes
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Yes
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Yes
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